At Five Elms Dry Cleaners, we like to be as helpful as possible so our customers can get the best experience when using our services. To ensure the quickest possible turn around time for your garments, take a look at these tips to help maximise your satisfaction with us.
1. Don't Leave cleaning to the last minute
If you have a wedding or event on Saturday morning, don't bring your clothing in on Friday afternoon. Friday and Saturday are the busiest days for us so we might not be able to clean your clothes on time. It is best to allow at least 24-48hours for your cleaning.
2. Leave extra time for whites
If bringing whites in, leave an extra day for pick up so we can ensure your whites come out sparkling and bright. If whites are heavily stained, they might need a double wash.
3. Check your pockets
You would be surprised by the things we find in unchecked pockets! From a simple embroidery hanky to objects a bit more embarrassing, please be aware that anything left in pockets will not be saved for you. Leaving items such as pens and tissues can also damage the machine if not taken out before hand, delaying the cleaning process so please remove items and check pockets before leaving your clothes with us.
4. Highlight any stains that require special attention
If you want particular attention taken on cuffs, collars or even a particular stain then let us know when you arrive with your cleaning. We try our best to get rid of any stain we see, but just on the off chance we miss the stain you are worried of, please notify us when booking in your clothes.
5. Leave plenty of time for tricky stains
Stains such as blood, varnish & paint are harder to remove than everyday food and sweat stains, so please allow extra time to ensure your clothes are fully cleaned.
6. Let us know of any damage before hand
If your garment needs repairing, please let us know when you bring it in for cleaning. We don't as a rule repair garments if not asked by the customer. If your hem is undone or the seam is loose we will not automatically stitch it for you if you have booked just cleaning. Please let us know before hand if you would like a stitch as well as cleaning.
7. Have a date in mind for pick up
You've just booked your clothing - hurray! Now think of a time and date to collect. We are open Monday-Saturday 8am-6pm every week (closed for bank holidays)
We hope you enjoyed our top tips and found value in our advice. Please leave a comment bellow and let us know what you think of our new blog!